More than just an award-winning EPAO

Highfield also provides regulated and international qualifications, training materials, e-learning solutions, e-portfolio and e-assessment services. Get in touch for more details.

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Get in touch

We're here to provide you with all the support you need when it comes to end-point assessment. We also respond to all queries within 1-working day, so you'll never be kept waiting long for an answer.

Frequently Asked Questions

Explore our FAQ section for valuable insights into assessment processes, certifications, and more. Your key to informed decisions is just a click away.

For any general enquires or remote invigilation queries please contact your dedicated EPA customer engagement representative or, for anything scheduling related, the scheduling team on 01302 363277

Via the Highfield Assessment EPA Dashboard, on our secure end-point assessment system. The booking confirmation will confirm any deadline dates for gateway and written submission uploads.

Our cancellation charges are detailed within the contract for EPA services and could apply to any assessment that is cancelled less than 5 working days before the first scheduled assessment date.

Results are released to the Highfield Assessment EPA Dashboard within 7 working days after the last assessment method has taken place. Certificates will be claimed 10 working days after the result release and are dispatched by the Department for Education (DfE). 

  • On-programme start date = the date the learner enrolled on the apprenticeship 
  • On-programme end date = the last day of learning (not the projected end date) 
  • Gateway meeting date (NB: this must be on or after the on-programme end date)