Our Values

We pride ourselves on our founding values, which are quality, value, service and integrity. These have been with us since the founding of Highfield as a publisher of training resources back in 1982 and form the cornerstone of everything we do. 

Quality

We deliver the highest possible quality assessments and provide consistent, valid and reliable results to all apprentices. We also offer several free EPA resources to employers, providers and apprentices, including EPA kits, gateway readiness reports, mapping documents, mock assessments and much more.

Value

We understand the most important and fundamental aspects of what our clients and customers need when it comes to delivering all of our services and resources. What’s more, we’re among the most competitively priced in the market, and won’t be beaten for value. We focus on the areas important to our clients, including dedicated customer support, exceptional supporting documentation and unbeatable service and turnaround times.

Service

We always answer our phone within 3-rings, and you’ll get through to an actual person, not an automated phone system that will put you on hold. We typically provide end-point assessment results within 7 working days. We also respond to emails within 1 working day, so you’ll know your enquiry has been acknowledged and is being dealt with.

Integrity

We're a family business, so we pride ourselves on our family values. We promise to provide you with accurate and honest information at all times, and we’re always open and transparent about pricing – there are no annoying or sneaky hidden fees or charges. We never put profit before good advice and a good relationship with you.