Person Specification: Hire Controller End-Point Assessor
Standard specific essential criteria
- Have sufficient occupational expertise and up to date experience and knowledge demonstrated in the last 3 years
- Be qualified at level 3 in customer service or have demonstrated experience in a supervisory/specialist capacity in a customer service environment within their employment history
General essential criteria
- Hold or be willing to complete Level 3 Award in Undertaking End Point Assessment once contracted
- Driving licence, own transport and willingness to travel to agreed regions within the UK
- Competent in the use of technology including mobile/tablet device, Microsoft Office, website navigation, emails and web conferencing (training on Highfield systems will be provided once contracted)
- Excellent written and verbal skills with the ability to write clear and constructive feedback
Desirable criteria:
- Hold an IQA qualification
- Have experience of assessment and quality assurance
- Understanding of end-point assessment
Key tasks
- Conduct end-point assessments as per the assessment plan and Highfield guidance, policies and procedures
- Form and record judgements of competency against assessment criteria using agreed exemplification
- Score and / or grade apprentices and provide written feedback immediately following the assessment
- IQA only: Carry out sampling and observation activities in line with Highfield policies and procedures
Other responsibilities
- Attend remote training sessions as part of a comprehensive induction
- Provide up to date documentation including evidence of qualifications, continuing professional development, any relevant licenses, or professional memberships/registrations
- Attend remote initial and ongoing standardisation sessions and assessor webinars
- Use Highfield equipment to conduct and record assessments, ensuring activities comply with Highfield policies and procedures
- Keep industry competence and knowledge up to date in line with assessment plan requirements and Highfield policy
- Respond to emails and calls from Highfield within 24 hours
- Respond to IQA and moderation reports within 24 hours